TERMS AND CONDITIONS OF USE
The Terms and Conditions governing the use of this website (www.tailoritalianwear.com) as well as the purchase of products on www.tailoritalianwear.com (hereinafter referred to as “Terms”), are set out in this document and any other document referred to therein.
2. About us
www.tailoritalianwear.comwebsite is the online product display and distribution store of the Greek limited liability company with the brand name “Manufacturing &Commercial ClothingLtd.” and the trade mark “TAILOR Ltd.» (hereinafter “TAILOR”), based in Thessaloniki, 14 Palaion Patron Yermanou Street, Greece, with the tax registration number 998692101 – public finance department D' Thessaloniki, contact number +30 2310 250509, e-mail: firstname.lastname@example.org.
3. Terms & Conditions
The present Terms, along with any other explicitly referenced document, constitute a complete agreement between “TAILOR” and the users with regard to the subject of this contract, replacing any previous written or oral agreement, conciliation or settlement between the two parts.
TAILOR reserves the right to unilaterally amend or update the present terms and conditions concerning transactions effected through the online store, anytime and without prior notice to the users.
TAILORis bound to inform the users about any amendments or any changes, through the website of this online store. It is clarified that the amended terms do not affect your already made orders, pending for execution.
It is your responsibility to read the Termson a regular basis, as the Terms in force at the time you use the site, or the agreement is drawn up are the applicable ones.
4. Information and products
TAILOR is committed to the completeness and validity of the information provided onwww.tailoritalianwear.com, regarding the existence of important characteristics described for each product available, subject to any technical or typographical errors that have escaped attention or have occurred inadvertently or due to possible website interruption for reasons of force majeure.
TAILOR is not responsible for any variations in colourand/or design between the product displayed on the website and the one delivered to the customer.
TAILOR's online store recognizes the importance of the protection of your personal data, as well as your electronic transactions and takes all the necessary measures, with the most modern and technological advanced methods, in orderto ensure maximum security. All information concerning your personal data and transactions is safe, secret and confidential.
Access to the TAILORsystem is controlled by a firewall, which allows the use of certain services by customers/users, while prohibiting third parties from accessing confidential data and information systems and databases.
In case of idleness for 30 minutes, the user automatically disconnects from the members area of our online store.
The information and personal data provided by the users are subject to processing under the Data Protection Policies. By using this website, you consent to the processing of the above-mentioned information and data and you declare that all information and data provided are true and accurate.
For your own security, you should also treat all information provided through the service as confidential and not disclose them to third parties.
6. Customer identification
The passwords used for your identification are two: the entry code (e-mail or user' s name) and your personal secret code (password). Everytime you enter your password, you are allowed secure access to your personal data.
You are given the possibility of changing your personal password and your e-mail address at any time. You can access your personal information through the above-mentioned passwords and you are fully responsible for securing their confidentiality. In case of loss or disclosure of your passwords, you should inform immediately TAILOR. If you do not proceed accordingly, our online store is not responsible for the use of your own secret password by unauthorized individuals.
For your own security, we advise you to change your password in a regular basis and avoid using the same and easily traceable passwords (e.g. date of birth). In addition, we recommend that you use not only letters but also numbers and symbols to create your password.
7. User's obligations
Users of www.tailoritalianwear.com are responsible to use the site only for the submission of legitimate queries or/and orders, not to make false or fraudulent orders (otherwise TAILOR has the right to cancel them and inform the authorities), and to accurately state all personal information required for their order to be forwarded, their email address, their postal address or/and other contact details and accept that the above mentioned can be used by TAILOR to contact them if necessary.
By submitting an order through our website, you submit a solemn statement that you have reached the age of 18 years old and that you have legal capacity to conclude binding contracts.
The users of www.tailoritalianwear.com accept that they shall not use this website and TAILOR's online store to send, post, e-mail or otherwise transmit any content that can be illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, obscene, libelous; content thatviolates the privacy of third parties, shows rage or expresses racial, national or other discrimination; content thatmay cause harm to minors in any way and thatis not allowed to be transmitted under the law or contractual or managing relations(e.g. inside information, proprietary and confidential information acquired or disclosed as part of business relations or protected by non-disclosure agreements); content thatviolates any patent, trade mark, commercially confidential information, copyright or other proprietary rights of third parties; content that involves software viruses or any other code, files or programs designed to interrupt, damage, destroy or interfere with the operation of any computer softwareor hardware; content thatviolates intentionally or unintentionally the current Greek, communal and international laws and provisions and may interfere with third parties in any way and content that is used to collect or store users' personal information.
The users of www.tailoritalianwear.com accept that they will not attempt unauthorized access to this website and its server, or any other server, computer and database associated with our site and that they shall not attack the site through denial of service attack or through distributed denial of service attack. Breach of this obligation may constitute a criminal offense in accordance with the applicable law. Any such infringement will be reported to the relevant law enforcement authorities. Similarly, in the event of such an infringement, the user's right to use this website will be immediately interrupted.
8. Availability of services
Products that are sold through TAILOR's online store are available in Greece and abroad.
9. Drawing up the contract
The information contained in these Terms and the details contained on this website are not a sales suggestion but a call for information. No contract will be deemed to have been concluded between us with respect to any products except when your order has been expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then they will be refunded in full.
To place an order, follow the steps in the relevant form. You will then receive from TAILOR an automated email confirming receipt of your order ("Order Receipt" / "Processing").
This does not mean that your order has been accepted, rather than a proposal from you to our company to purchase one or more products. All orders are subject to be accepted on our side. This acceptance will be confirmed, within three (3) working days after placing the order, via an “Order confirmation” / “Under execution” email, setting out the details. From this point on, the contract between us is concluded. The contract will apply solely to the products whose order we have confirmed in the Order Confirmation. We are not obliged to supply any further products that may be part of your order unless the order for these products is confirmed with a separate Order Confirmation. Finally, you will receive an e-mail ("Delivered to courier"), which will confirm the delivery of the product to the courier company.
If your order has a pending issue then you will be sent a corresponding e-mail and / or SMS. Alternatively, we will contact you on the phone numbers you provided when registering or placing the order on our website.
These updates cannot be deactivated because they are a prerequisite for the proper progress of your order. It is suggested that you make sure that these emails can reach you and are safely stored throughout our transaction process. In the event that you do not receive the above-mentioned emails, you are required, in accordance with the general terms and conditions governing our transactions, to notify us without delay.
10. Product availability
All product orders are subject to availability. In the event of shortage of supply or stock exhaustion, we reserve the right to inform you of similar products of equal or superior quality and value that you may order. If you do not wish to place an order, we will refund the entire amount you may have paid.
11. Order rejection
We reserve the right to withdraw any product and / or to remove or process any content on this website at any time, without liability to you or to any third party.
While we make every effort necessary to process all orders submitted to us, there may be exceptional circumstances under which we may have to reject an order. We may proceed with a rejection at any time in our absolute discretion without incurring any liability to you or to any third party, even after having sent you the "Order Confirmation" email. In this case, you can request credit for the price already paid for future purchases or refunds.
TAILOR reserves the right to reject the order if the user has cancelled two (2) previous orders and block him/her from using the online store of this website.
12. Cancellation of order
Your order can be cancelled in the following cases:
a) Before completing the order, during the online process, you can reduce the quantity of products from your cart by clicking on the "remove" button.
b) If the online order has been completed, you can contact us via e-mail at email@example.com or call +30 2310 250509. One of our partners will serve you directly and inform you of all your available choices. Return shipping costs within Greece are covered by TAILOR and do not burden the customer. For foreign countries, shipping costs are charged to the customer and are calculated according to country-specific charges.
13. Buy without registration/ Buy as a guest
This website allows purchases through the "buy as a guest" feature. This kind of purchase requires only the very necessary information to process your order. Once the purchase process is complete, you will be able to register as a member or resume as an unregistered guest.
The price of each product is the one defined at any time on our website, except for the case of an obvious error. Prices may change at any time without prior notice, and they will not affect orders you have already made. Prices on our website include VAT (as it is applied in Greece), but not the shipping costs that may arise.
a) Credit / Debit card payment:
TAILOR's online store accepts all Visa, Mastercard and American Express credit / debit cards. Your transactions in our online store are protected by Alpha Bank's premium online security systems (Alpha e-Commerce), which guarantee a secure trading environment. For purchases with your credit / debit card, follow the instructions in our online store carefully. You will be asked to fill in the order form, the number and expiration date of your credit / debit card, and the 3-digit number (CVV) found on the back of your card.
b) Pay with PayPal:
By selecting PayPal as a form of payment, you automatically transfer to PayPal's website to complete the transaction and pay for the order. There, you will have the option to either log in using your existing PayPal account or fill in your credit or debit card details without having a PayPal account. When using PayPal for your payment, your credit card information is not provided to TAILOR.
Transactions made through PayPal include only deliveries made directly to the customer and are not combined with other any forms of payment. For more information about payments you can be transferred here. Transactions that are made through PayPal are governed by the PayPal Terms & Conditions.
16. Product delivery – Shipping costs
Subject to the provisions of condition 10 on the availability of the products, and in the absence of exceptional circumstances, we will do our best to complete your order. For indicative delivery times from the courier company click here.
In some cases, delays may arise, e.g. product adaptation to customer requirements, delivery area, customs' controls, unforeseen circumstances (such as extreme weather conditions, strike, force majeure events). Delays may also arise when it is impossible to reach you through the telephone or / and e-mail (should a problem with your order arise, either concerning the product or the payment) because, for example, the information you have entered is not up to date.
If we fail to meet the delivery date for any reasons under our sole responsibility, we will inform you accordingly and we will offer you the option to either proceed with the purchase by setting a new delivery date on our side or cancel the order with a full refund.
Return shipping costs within Greece are covered by TAILOR and are not chargeable to the customer. For other countries, shipping costs are charged to the customer and calculated in accordance with the country-specific charges.
17. Risk shifting and ownership of products
Product liability is transferred onto the customer the moment that physical possession or control of the product is acquired by you or a third party designated by you, other than the carrier.Ownership of the products is in your hands either afterthe full recovery on our part of all amounts due in respect to the products, including the shipping costswhen needed, or upon their delivery in case the products are delivered after the recovery.
18. Right of withdrawal
In distance purchases (e.g. through the Internet), you have the right to withdraw from the contract, without any justification, within 14 calendar days of the day on which you or a third party designated by you, other than the carrier, acquired physical possession or product control.
In order to exercise your right of withdrawal lawfully, you are obliged before the expiration of the withdrawal deadline: a) to send an e-mail to firstname.lastname@example.org, or to fill in our contact form, stating expressly your decision to withdraw from this contract and b) to return the product to us in its original excellent condition in which it has been deliveredto youor to provide us with clear and undisputed proof that you have sent it safely, within 14 calendar days of the date you received it.
Please return the products to their original excellent state (as new), without any modification, addition or other processing and without removing the labels and tags, using or including their original packaging, instructions and any other documents accompanying them, otherwise you are not entitled to withdraw. In any case, the products you wish to return must be accompanied by the necessary legalization documents, receipts and the return voucher that was sent to you alongwith the product. The delivery of the product to the courier service must be in accordance with the instructions given on our website.
Within five (5) working days of receipt of the product and once we have established its excellent condition, we are obliged to refund any payment you have made to us using the same payment method you had chosen to pay us for the product. In case you have paid with a payment card, we immediately issue an order to the card provider and we are not responsible for any credit delays to you that are not due to us.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that necessary to ascertain their nature, characteristics and function. We do not have the responsibility and will not compensate a consumer, nor will the withdrawal have the expected results, in the event of damage to the goods due to the consumer's fault or due to use that goes beyond what is necessary to ascertain the nature, characteristics and operation of the goods.
You are not entitled to a withdrawal in any case provided by the law or by the present contract in accordance with the Greek law.
Return shipping costs of the product within Greece are covered by TAILOR and are not chargeable to the customer. For foreign countries, shipping costs are charged to the customer and are calculated according to country-specific charges. However, in case you send us a product that has been damaged, or its value has been reduced by your own fault, or in case you exercise the withdrawal right after the expiration date, then we will withhold the amount of the price paid, return the product to you and charge you with the shipping costs.
19. Return of defective products
If you believe that the product you ordered does not comply with the terms of the contract at the time of delivery, you must contact us within 14 days of receiving it by sending an e-mail to email@example.com or through our online communication form, describing in detail the product and its defect and stating explicitly whether you wish to replace it, credit the price for future purchases or refund.
You can deliver the product to the affiliate courier company, in accordance with the instructions in our website.
After carefully reviewing the returned product, we will notify you via e-mail about your request, within a reasonable amount of time. Product replacement or refund will take place as soon as possible and, in any case, within five (5)working days of the day we confirm by e-mail that you are entitled to a refund or a replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable expenses you may have incurred for returning the product. Your money will be refunded using the same method as the one used during purchase.
The refund cannot be made to another person / donee to whom we delivered the product at your suggestion.
In case you send us a product that has beendamaged or its value has been reduced by your own fault, or in case you exercise the withdrawal right after the expiration date, then we will withhold the amount of the price paid, return the product to you and charge you with the shipping costs.
www.tailoritalianwear.comis TAILOR's official website. All website's content posted by TAILOR, including images, photographs, drawings, graphics, texts, available services and products, are TAILOR's intellectual property and are protected by the relevant provisions of Greek and European law as well as international conventions. Names, images, logos and distinctive features representing TAILOR and / or its online store and / or third parties are exclusive trademarks and distinctive features of TAILOR and / or www.tailoritalianwear.com and / or third parties and are protected by Greek, communal and international laws on trademarks, industrial and intellectual property and unfair competition.
Users are allowed to use this content only to the extent expressly and written approved by TAILOR. This does not prevent them from using this website to the extent required to produce a copy of an order or of the contract details.
21. Website links
Our site may contain links to other websites and sources provided by third parties for information purposes only. The content of these websites or sources is under no circumstances controlled by us and therefore we cannot be held responsible for any loss or damage that may be caused by the use of these links.
Newsletters are sent out on a regular basis by TAILOR. These emailsare only sent if you choose it and for as long as you wish.
TAILOR is not responsible for the successful delivery of newsletters, although every effort is made with ISPs (Internet Service Providers).
Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
If you do not wish to receive newsletters any more, you can unsubscribe from the list by clicking the relevant link found in the newsletter.
23. Limitation of liability
TAILOR's liability regarding any product that the user / customer purchases on our site is limited to the amount of the purchase price of the particular product, unless otherwise expressly stated in these Terms.
TAILOR has no responsibility if the user / customer of the online store makes a purchase using a credit / debit card that does not own.
TAILOR's online store has no responsibility for any technical problems relevant to the operation or compatibility of the user's own infrastructure, which may arise when they attempt access to the website orwhile using it.
TAILOR is not responsible for any loss or damage caused by a denial of service incident, viruses or some other kind of malicious software or technology that may harm the user's computer, its hardware, data or any other content due to use of this website or the downloading of information contained therein or similar content of another site referred to in this website and in general of acts or omissions of third parties and particularly unauthorized interference of third parties in products and / or services and / or information available through it.
24. Events of force majeure
TAILOR shall not be liable or responsible for not being able to meet any of its obligations or showing delay in doing so under a contract caused by force majeure.
Force majeure is considered to be any act, event, inability to perform, omission or accident that is not subject to our reasonable control and includes, but is not limited to: a. Strikes, lockouts or other trade union actions, b. Social unrest, rebellion, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, c. Fire, explosion, storm, flood, earthquake, precipitation, epidemic or other natural disaster, d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport, e. Inability to use public or private networks of telecommunication, f. Acts, decrees, laws, regulations or government restrictions, g. Any strike, damage or accident of shipping and postal services or other means of transport.
Our obligations under any contract are deemed to be suspended for the duration of the force majeure event and the time for the fulfillment of our obligations will be extended for a time period equal to the duration of that event. We will make every effort necessary to end the force majeure event or to find a solution that will make the fulfillment of our obligations possible under the contract despite the force majeure.
25. Transfer of rights and obligations
The contract made between you and us is binding on both sides and on our respective licensees and assignees. It is not allowed to transfer, assign or otherwise dispose of a contract or any of your rights or obligations arising therefrom, without our prior written consent. We reserve the right to transfer, assign, subcontract or otherwise dispose of a contract or any of our rights or obligations arising therefrom at any time during the term of the contract. To avoid any doubts, any such transfer, assignment or other disposal does not affect your legal rights as a consumer, nor does it invalidate, reduce or otherwise limit any explicit or implied warranty we may have given you.
26. Written communication
The current legislation requires some of the information or updates that we send you to be in written form. When you use our website, you agree that our communication will be mainly in electronic form.We will communicate with you via email or we will provide you with information by posting announcements on our website. For contractual purposes, you agree to this electronic form of communication and you acknowledge that all contracts, notices, information and other announcements provided to you electronically are in accordance with any legal requirement under which such communication must be made in written form. This term does not affect your legal rights.
27. Applicable law and jurisdiction
The use of our website and the contracts for the purchase of products through the site is governed exclusively by the Greek law.
Any dispute rising from the use of the website or isrelated to it or to its contracts is subject to the exclusive jurisdiction of the Greek courts, in particular those of Thessaloniki.
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The personal data that you may declare anywhere on the pages of our website are processed and stored in a file under the responsibility of the limited liability company under the name "Manufacturing and Commercial Clothing Ltd" solely for purposes regarding a) the development, execution, and implementation of the purchase contract for the products you have purchased or of any other agreement between you and us, b) the processing of requests, c) the provision, with your consent, of information on TAILOR's products, which includes commercial emails or other equivalent means of electronic communication (such as SMS) and d) in general, the improvement of our services. Your personal data must not be used by any third party, except in cases provided by the Law.
Only authorized TAILOR employees have access to your transaction information and only when necessary, for example in order to handle your requests. In case TAILOR uses third parties to support its systems, confidentiality is secured.
TAILOR does not disclose its customers' data and their transactions, unless there is a written authorization from you or it is required by a court order or another public authority.
In case you pass on personal information of a third party, you are responsible for informing that person about the use of his / her data and for obtaining the explicit consent that such information is given for the purposes explained above.
In case you have purchased a product, the personal data of the third party you have given us will be used to manage the delivery and / or verify the correct delivery of the respective product as well as to respond to any questions or requests that may be expressed by you or the third party.
In case you choose to save your credit / debit card, you expressly allow us to use your card's details which are necessary to activate and develop this feature. The card's CVV code is only used for purchases in progress and is not stored or later processed as part of your card details. Your consent to enable this feature lets your data to be automatically filled in, so it will not be necessary to enter your data in any new process, and those data will be considered valid for present and future purchases.You may modify your card details and revoke your consent to process these details at any time. TAILOR stores and transfers your card details in accordance with the international principles of confidentiality and security for credit and debit cards. Using this feature may require changing your password for security reasons. Security, while browsing this site, also depends on its proper use and keeping certain codes confidential.
TAILOR, being the archive manager, holds the responsibility to ensure that your personal data are kept confidential and that you exercise your rights of accessing, correcting, deleting, and objecting through an e-mail to firstname.lastname@example.org. If necessary, we will ask you to provide us with a photocopy of your identity card, passport or any other valid documentary evidence.
Your personal information may also be disclosed to TAILOR affiliated companies, third-party managers, information centers, financial institutions, or other service providers that assist our business operations or are necessary to manage your purchases, under conditions that fully ensure at all times that your personal information does not undergo any illegal processing.
By providing us with information on this website or otherwise, you expressly authorize us to disclose and process your information as described above. Your consent to this access / disclosure includes those cases where providers are likely to be based in the United States of America or other countries or regions outside the European Economic Zone,in order to be more efficient at the provision of services.
The user of the website guarantees that the provided information is correct and accurate and is committed to communicate any change or modification thereof. The user will be solely responsible for any loss or damage caused to the website or to any third party responsible for the site due to the provision of incorrect, inaccurate or incomplete information in the subscription fields.
The purchase and / or use of the Gift Card requires the express, complete and unconditional acceptance of the following terms and conditions.
1. The Gift Card (hereinafter referred to as the Card) is the property of its issuer (hereinafter TAILOR), and the Cardholder is a simple trustee.
2. The Virtual Card is sold at www.tailoritalianwear.com and is not reimbursed by using another Gift Card.
3. The Card can be used to purchase any product available at any TAILOR store or at www.tailoritalianwear.com.
4. The Card may be used as many times as the cardholder wishes, until the full amount has been exhausted.
5. The available balance of the Card, i.e. the difference between the pre-purchase balance available and the amount corresponding to that purchase, is not refunded or redeemed. If the purchase price exceeds the balance amount of the Card, the difference may be paid by any method at TAILOR stores or at www.tailoritalianwear.com, depending on the case.
6. The available balance of the Card is shown either in the cash receipt every time a purchase is made through the Card, for purchases made at TAILOR stores or in the details provided to you when you place an order for purchases through www.tailoritalianwear.com. The available balance of the Card can be confirmed at any TAILOR store or at www.tailoritalianwear.com. Unless there is evidence of the contrary, the available balance of the Card will be the one that will be displayed on the cashier used at TAILOR's outlets or on the corresponding page of www.tailoritalianwear.com.
7. The products purchased with the Card from TAILOR stores or via www.tailoritalianwear.com are subject to the policy of changes and returns as listed on our website. Depending on the case, refund for products purchased with the Card will be made either by increasing the available balance of the Card or, if for any reason the Card no longer exists upon return of the products, by credit coupon.
8.The Virtual Card will be valid for three years from the date of its dispatch by TAILOR to its intended recipient. Upon expiration of its period of validity, the Card may not be renewed or used for the purchase of products, and any available balance may not be required.
9. Any Card originally acquired illegally will be cancelled, it will not be used for purchasing products and its balance will not be refunded.
10. The Gift Card may not be used for promotional purposes or for the promotion of products or services provided by third parties not related to TAILOR, unless we have previously given our written consent.
11. The Card is not replaced in the event of theft, loss or destruction.
12. If the Card is purchased through www.tailoritalianwear.com, TAILOR is not responsible for the failure or delayedreceipt of this Card by its intended recipient for reasons beyond the control of TAILOR. Such reasons, among others, include shortage or congestion of telecommunication systems, possible delay in the retransmission of information or data, loss of information or data due to the above-mentioned circumstances, inaccuracy of the Card recipient's personal information which were provided by the purchaser of the Card, absolute failure to deliver the Card to the e-mail account provided or storage of TAILOR's e-mail under the spam folder.
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