Transaction Terms for the purchase of products from Tailor 

The online store located at www.tailoritalianwear.com, www.tailoritalianwear.it and www.tailoritalianwear.gr, hereinafter referred to as "Site", is owned by the company Metapoiitiki kai Emporiki Endymaton Ltd., hereinafter referred to as the "Company" or "we", with registered office in Thessaloniki, 14 Palaion Patron Germanou str., 546 22, with TAX ID number EL998692101, Tax Office D Thessaloniki.

Telephone: +30 2310 250509

Email: [email protected]

Please read these Transaction Terms carefully, as they contain very important information about your rights and obligations. By ordering the products you accept these Transaction Terms as a "customer".

The products listed and displayed on the Site constitute a non-binding offer inviting the user to place a purchase order. The purchase contract is binding only after the Site has notified you that it has accepted the order. Confirmation that your order has been received does not automatically mean that it has been accepted.

You can also find information about your orders and how the Site works in the FAQ section.

1. Methods of ordering

A. Order through the Site

Users can purchase the products they want through the Site. You can select the products you wish to purchase and then add them to the online shopping cart.

To order the selected products online, you must complete and submit the order form available on the Site.

Before placing an order, you review and accept the terms and conditions governing the sale of the products you wish to purchase, which are available via a hyperlink. By indicating your acceptance, you expressly and unreservedly confirm that, before placing your order, you received clear and comprehensible information about these terms and conditions and your transactions with the Site.

B. Order by telephone

You can also call +30 2310 250 509, Monday to Friday 09:00 - 20:00 CET (excluding public holidays) to place your order by telephone or video call. Once you have selected your products, we will send you a confirmation message with a payment link in order to complete your order.

2. Information - products (Prices and availability)

The Company is committed to providing complete and accurate product information on the Site, subject to any technical or typographical errors. We endeavor to keep product availability information up to date. However, the large number of products and orders may result in changes.

Any product offers displayed on the Site are subject to the stated terms and conditions and are valid only while stocks last.

In case you find that a product is offered at an unusually low or high price compared to its usual value, please contact the Company before proceeding with the order.

The prices of the goods shown are final, i.e. they include VAT. The Company reserves the right to change prices without prior notice. Regardless of price fluctuations, the customer shall always pay the price agreed upon at the time the order is finalized.

To carry out transactions on the Site, the user must enter their personal details in the relevant fields. By submitting your personal data, you confirm that it is accurate and truthful and accept that, if it is found to be inaccurate or false, the Company has the right to cancel your registration and refuse to sell products to you.

You can find helpful information on product selection in the FAQs.

3. Right of withdrawal / Product return

If the customer is an individual (consumer) who purchases products under a distance sales contract for personal use and not for business or professional purposes, they are entitled to withdraw from the sale within 14 calendar days by returning the product in its original condition and bearing the return costs.

This right starts from the day of receipt of the products. The sending of the declaration of withdrawal or dispatch of the products within 14 calendar days will be considered sufficient for the timely exercise of the right of withdrawal. You can submit the withdrawal request through the relevant option in your account or by email to the email address: [email protected]

The return policy for ordered and shipped products can only apply if:

• The product has not been damaged by the customer, intentionally or unintentionally (including damage caused by improper transportation, careless removal of the packaging, improper use, etc.).

•  The product has not been used.

• The product is accompanied by its original packaging and all its contents.

•  The product to be returned is accompanied by a copy of the invoice or by the retail purchase receipt.

• The product is returned using one of the Company's partner courier companies. In case of return by a courier company of the customer's choice, the cost is borne by him/her and the Company is not responsible in case of damage or loss of the product.

Please note that for hygiene reasons, returns on swimwear, socks and underwear are not accepted.

In case of valid exercise of the right of withdrawal and provided that the product has been returned to the Company, its value will be refunded to the customer. It is expressly agreed that the Company is entitled to deduct from the refund the return costs, which are borne by the customer, as well as any compensation for destruction of the product or a reduction in its value due to wear or damage caused by the customer's actions.

Depending on the payment method chosen by the customer during their order, the refund will be made accordingly:

• For online payments made by credit card, the refund will be credited to the same card.

• For payments made by bank deposit, you will need to provide the account IBAN, the account holder’s name and the name of the bank.

• For Paypal, a refund will be made via Paypal.

• Refunds are made within 10 working days from the day of receipt of the product.

For your convenience, please contact us by telephone or through the Site before returning any product to let us know that you intend to return it.

Refunds are available only for products that have not been repaired and were purchased through the online store, not through physical stores.

Refund requests are processed within 10 days of receipt of the returned product. The refund amount equals the purchase amount minus any applicable shipping charges. No refund can be issued for gifts and Gift cards.

Exchanges are not possible online, but you may apply for a return and place a new order.

 

4. Force majeure

We strive to always execute orders within the specified timeframes. If for reasons of force majeure (e.g. bad weather, strikes, etc) it is impossible to deliver the goods within the specified time, you can contact us for more information about the delivery.

5. Electronic Dispute Resolution Platform

The Site makes every effort to fully comply with the provisions of the Code of Conduct for E-Commerce (Government Gazette issue B’ 969/22.3.2017).

As a consumer, you may use registered alternative dispute resolution bodies to resolve consumer disputes arising from a contract to purchase products online through the Site.

The Online Dispute Resolution (ODR) platform of the European Commission allows both European consumers and traders (suppliers) based in EU member states to resolve disputes arising from online sales or service contracts electronically.

Through the platform at https://webgate.ec.europa.eu/odr, a consumer can submit a complaint online and agree with the supplier concerned on which recognized dispute resolution body will handle the dispute out of court. That body will process the dispute within 90 days of receiving the complete file.

In Greece, the electronic dispute resolution process takes place without any financial burden.

The European Consumer Center of Greece has been designated as the national contact point for the Electronic Dispute Resolution (article 5b of the Joint Ministerial Decision under no. 70330off./2015 Government Gazette issue B' 1421). The out-of-court dispute resolution for all commercial sectors is carried out by the Independent Authority "Consumer Advocate", which is a recognized body for the out-of-court resolution of consumer disputes.

6. Applicable Law

It is expressly agreed that any dispute between users and the Company shall be governed by Greek law and shall be subject to the exclusive jurisdiction of the courts of Thessaloniki.

7. Payment Methods

Our Site has two (2) payment methods:

1. Credit/debit card/wallets: Stripe payment service allows you to send your payments online for product purchases through the Site securely, using a credit or debit card.

Payment by installments is only available for cards issued by Greek banks.

The Site accepts payments via digital wallets such as Google Pay, Apple Pay, Alipay, IDEAL, PayPal.

2. Bank Deposit: Payment for the products can be made by deposit to the Company's Bank Accounts. Upon completion of the deposit and within 1 day, the proof of deposit must be sent to [email protected] for the order to be considered valid.

8. Shipping Methods

Shipping and return methods vary by country. The following applies to every country except for Greece and Italy, where special terms apply:

A. Courier

Delivery time frames vary according to each country and time of the year. 

A. Courier

Delivery time frames vary according to each country and time of the year. 

 

REGION	DELIVERY FRAMES	FORWARDER	CHARGES
European Union	2-5 business days	TNT EXPRESS	FREE FOR ORDER VALUE OVER €100.00
US / Canada	4-6 business days	FEDEX EXPRESS	FREE FOR ORDER VALUE OVER $200.00
Rest of Europe incl. UK / Israel / Turkey	5-7 business days	FEDEX EXPRESS	CHARGES DEPENDING ON LOCATION
Middle East - UAE, Saudi Arabia, Kuwait, Qatar	5-7 business days	FEDEX EXPRESS	CHARGES DEPENDING ON LOCATION
Asia - Japan, China, Singapore, Hong Kong, South Korea	5-7 business days	FEDEX EXPRESS	CHARGES DEPENDING ON LOCATION
Oceania - Australia, New Zealand	5-7 business days	FEDEX EXPRESS	CHARGES DEPENDING ON LOCATION
Rest of the world	20 business days	EMS	STANDARD DELIVERY FEE €30.00

We only offer an estimation of taxes and duties of importing your order in connection with Fedex. Actual costs may vary depending on each case, however they shall not exceed the amount estimated in check out. Upon arrival of your order, your local forwarder will contact you and help you complete customs clearance. 

We will inform you via e-mails about the status of your order, while you retain the possibility to be informed about the progress of your order shipment via the application of the respective partner carrier, through the tracking number you have received. In case you wish to send your order with another courier company, the shipping cost is borne by the recipient and the Company does not have any liability for any loss or damage to the products.

 

For the moment we do not deliver in Russia and Ukraine. Our sales are subject to forwarders and depend on common European directives meaning we cannot deliver in cases of sanctions applied or/and warzones and politically turbulent countries.

Please note that we don't ship to PO Boxes, hotels or freight forwarders. Please provide details of a valid permanent address.

 

9. Gift Cards

The following applies only to gift cards issued in Greece

You can purchase Gift Cards through the Site by selecting the amount, your message and contact details for both you and the recipient of the gift. You can schedule the time and date the gift card is sent and complete the transaction at checkout like any other purchase. Once you purchase the gift card, an email is sent to both you and the gift recipient. The sender receives confirmation and an invoice/receipt for the transaction. The recipient receives the gift card with its message and unique code for redemption.

If you have received a gift card, you can use it by purchasing products through the Site and paying for them by entering the unique gift card code during the checkout process. You can also use it in our physical stores, using the unique code at checkout and by showing any identification document/gift card receipt email. You can use your Gift Card for a period of 6 months from the date of its purchase.

The gift card is strictly personal. You can use it to buy for someone else, but no one else but you can complete the purchase.

A gift card can be returned if it is purchased online exclusively to the purchaser and not to the recipient.

A gift card can only be used to purchase Tailor products.

A gift card can be used more than once, as long as the value of the goods does not exceed the value of the gift card.